Refund Policy

Last updated: 24.06.2026

1. Account Balance

Funds added to an account are credited to the internal Aurelion Platform balance and can be used for number checks and related services.

2. Charges

Unless stated otherwise, the standard price is $0.50 per successful check.

A charge may be applied when a check is processed and a result is returned by the platform or provider.

3. Non-Refundable Usage

Completed checks, used balance, provider-processed requests, and successfully delivered results are generally non-refundable.

This is because telecom/provider verification requests may create immediate technical costs once submitted.

4. Refundable Cases

We may review refund requests in cases such as duplicate payment, payment credited to the wrong account, payment confirmed but not credited, technical error caused by Aurelion Platform, or incorrect balance deduction not related to a completed check.

5. Crypto Payments

Crypto payments may be irreversible and may involve network fees. Refunds for crypto payments, if approved, may be returned minus blockchain/network fees and may depend on the payment method used.

Users are responsible for sending funds to the correct address, network, and payment reference.

6. How to Request a Refund

To request a refund, contact support and provide your account login, payment date, payment amount, transaction ID or payment proof, and a description of the issue.

7. Review Time

Refund requests are reviewed individually. We may request additional information before making a decision.

8. Abuse

We may refuse refund requests connected with abuse, fraud, violation of Terms of Service, chargeback abuse, or attempts to use the service without paying.

9. Contact

Email: support@aurelionplatform.cloud

Telegram: https://t.me/AurelionSupportBot