.support-admin-toolbar {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  margin: 14px 0 16px;
  padding: 12px;
  border-radius: 18px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  background: linear-gradient(135deg, rgba(15, 23, 42, 0.04), rgba(37, 99, 235, 0.05));
}

.support-admin-tabs {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.support-filter-btn {
  border: 1px solid rgba(37, 99, 235, 0.22);
  border-radius: 999px;
  background: #ffffff;
  color: #1e293b;
  padding: 9px 13px;
  font-weight: 800;
  cursor: pointer;
}

.support-filter-btn:hover,
.support-filter-btn.is-active {
  background: #2563eb;
  border-color: #2563eb;
  color: #ffffff;
}

.support-admin-search {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 1;
  min-width: 260px;
}

.support-admin-search input {
  width: 100%;
  min-height: 40px;
  border: 1px solid rgba(148, 163, 184, 0.34);
  border-radius: 999px;
  padding: 0 14px;
  outline: none;
  font: inherit;
  color: #0f172a;
  background: #ffffff;
}

.support-admin-search input:focus {
  border-color: rgba(37, 99, 235, 0.70);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.08);
}

.support-admin-search button {
  min-height: 40px;
  border: 0;
  border-radius: 999px;
  padding: 0 13px;
  background: #e2e8f0;
  color: #334155;
  font-weight: 900;
  cursor: pointer;
}

.support-admin-hint {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
  font-size: 13px;
  color: #64748b;
}

.support-open-badge {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 7px 10px;
  background: #ecfdf5;
  color: #047857;
  font-weight: 900;
  border: 1px solid rgba(16, 185, 129, 0.22);
}

.support-admin-shell {
  display: grid;
  grid-template-columns: minmax(290px, 380px) minmax(0, 1fr);
  gap: 18px;
  align-items: start;
}

.support-admin-list,
.support-admin-chat {
  min-height: 430px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  border-radius: 22px;
  background: #f8fafc;
  padding: 14px;
}

.support-admin-list {
  max-height: 670px;
  overflow: auto;
}

.support-admin-chat {
  background: #ffffff;
}

.support-ticket-card {
  display: block;
  width: 100%;
  text-align: left;
  border: 1px solid rgba(148, 163, 184, 0.28);
  border-radius: 18px;
  background: #ffffff;
  color: #0f172a;
  padding: 13px;
  margin-bottom: 10px;
  cursor: pointer;
  box-shadow: 0 8px 22px rgba(15, 23, 42, 0.05);
}

.support-ticket-card:hover,
.support-ticket-card.is-active {
  border-color: rgba(37, 99, 235, 0.75);
  box-shadow: 0 12px 28px rgba(37, 99, 235, 0.12);
}

.support-ticket-card.is-active {
  background: #eff6ff;
}

.support-ticket-card.is-open {
  border-left: 5px solid #22c55e;
}

.support-ticket-card.is-closed {
  opacity: 0.82;
  border-left: 5px solid #94a3b8;
}

.support-ticket-card.is-new {
  animation: supportNewPulse 1.2s ease-in-out 0s 4;
  border-color: #f59e0b;
  box-shadow: 0 14px 34px rgba(245, 158, 11, 0.20);
}

.support-ticket-top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
  margin-bottom: 7px;
}

.support-ticket-id {
  font-weight: 900;
  color: #0f172a;
}

.support-ticket-new-label {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 4px 8px;
  margin-left: 6px;
  background: #fef3c7;
  color: #92400e;
  font-size: 11px;
  font-weight: 950;
}

.support-ticket-status {
  font-size: 12px;
  border-radius: 999px;
  padding: 5px 9px;
  background: rgba(34, 197, 94, 0.14);
  color: #15803d;
  font-weight: 900;
}

.support-ticket-status.closed {
  background: rgba(100, 116, 139, 0.14);
  color: #475569;
}

.support-ticket-meta,
.support-ticket-preview {
  font-size: 13px;
  color: #475569;
  overflow: hidden;
  text-overflow: ellipsis;
}

.support-ticket-preview {
  margin-top: 7px;
  white-space: nowrap;
  color: #0f172a;
  font-weight: 700;
}

.support-chat-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  border-bottom: 1px solid rgba(148, 163, 184, 0.22);
  padding-bottom: 14px;
  margin-bottom: 14px;
}

.support-chat-title {
  font-weight: 950;
  font-size: 20px;
  color: #0f172a;
}

.support-chat-meta {
  margin-top: 5px;
  font-size: 13px;
  color: #475569;
}

.support-chat-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.support-chat-actions button {
  border: 0;
  border-radius: 999px;
  padding: 10px 14px;
  cursor: pointer;
  font-weight: 900;
}

.support-chat-actions button:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.support-chat-actions .unlink {
  background: #fff7ed;
  color: #c2410c;
}

.support-chat-actions .unlink:hover:not(:disabled) {
  background: #fed7aa;
}

.support-chat-actions .close {
  background: #fee2e2;
  color: #b91c1c;
}

.support-chat-actions .close:hover:not(:disabled) {
  background: #fecaca;
}

.support-chat-messages {
  padding-top: 2px;
}

.support-message {
  border-radius: 18px;
  padding: 12px 14px;
  margin: 11px 0;
  max-width: 86%;
  border: 1px solid rgba(148, 163, 184, 0.18);
  color: #0f172a;
  box-shadow: 0 8px 22px rgba(15, 23, 42, 0.04);
}

.support-message.in {
  background: #f1f5f9;
}

.support-message.out {
  margin-left: auto;
  background: #dbeafe;
  border-color: rgba(37, 99, 235, 0.20);
}

.support-message-label {
  font-size: 12px;
  font-weight: 950;
  color: #64748b;
  margin-bottom: 6px;
}

.support-message-text {
  white-space: pre-wrap;
  word-break: break-word;
  line-height: 1.45;
}

.support-empty,
.support-admin-empty-search {
  color: #64748b;
  padding: 18px;
}

.support-admin-empty-search {
  border: 1px dashed rgba(148, 163, 184, 0.45);
  border-radius: 18px;
  background: #ffffff;
}

.support-closed-note {
  margin-top: 12px;
  padding: 11px 13px;
  border-radius: 14px;
  background: #f1f5f9;
  color: #475569;
  font-weight: 700;
}

.support-reply-box {
  margin-top: 18px;
  padding: 14px;
  border: 1px solid rgba(37, 99, 235, 0.16);
  border-radius: 20px;
  background: #f8fafc;
}

.support-reply-label {
  font-weight: 950;
  color: #0f172a;
  margin-bottom: 8px;
}

.support-reply-textarea {
  width: 100%;
  min-height: 96px;
  resize: vertical;
  border: 1px solid rgba(148, 163, 184, 0.38);
  border-radius: 16px;
  padding: 12px 13px;
  font: inherit;
  line-height: 1.45;
  color: #0f172a;
  background: #ffffff;
  outline: none;
}

.support-reply-textarea:focus {
  border-color: rgba(37, 99, 235, 0.72);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.08);
}

.support-reply-footer {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
  margin-top: 10px;
}

.support-reply-status {
  min-height: 20px;
  font-size: 13px;
  color: #64748b;
  font-weight: 700;
}

.support-reply-actions,
.support-close-confirm-actions,
.support-unlink-confirm-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.support-send-btn,
.support-cancel-btn,
.support-confirm-close-btn,
.support-cancel-close-btn,
.support-confirm-unlink-btn,
.support-cancel-unlink-btn {
  border: 0;
  border-radius: 999px;
  padding: 10px 14px;
  font-weight: 900;
  cursor: pointer;
}

.support-send-btn {
  background: #2563eb;
  color: #ffffff;
}

.support-send-btn:disabled {
  opacity: 0.55;
  cursor: wait;
}

.support-cancel-btn,
.support-cancel-close-btn {
  background: #e2e8f0;
  color: #334155;
}

.support-close-confirm {
  margin: 14px 0;
  padding: 13px;
  border-radius: 18px;
  border: 1px solid rgba(239, 68, 68, 0.22);
  background: #fef2f2;
  color: #991b1b;
}

.support-close-confirm-title,
.support-unlink-confirm-title {
  font-weight: 950;
  margin-bottom: 5px;
}

.support-confirm-close-btn {
  background: #dc2626;
  color: #ffffff;
}

.support-unlink-confirm {
  margin: 14px 0;
  padding: 13px;
  border-radius: 18px;
  border: 1px solid rgba(249, 115, 22, 0.25);
  background: #fff7ed;
  color: #9a3412;
}

.support-unlink-confirm-note {
  margin-top: 7px;
  color: #7c2d12;
  font-weight: 700;
}

.support-confirm-unlink-btn {
  background: #f97316;
  color: #ffffff;
}

.support-confirm-unlink-btn:disabled {
  opacity: 0.65;
  cursor: wait;
}

.support-cancel-unlink-btn {
  background: #ffedd5;
  color: #9a3412;
}

.support-toast {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 99999;
  max-width: 360px;
  padding: 13px 15px;
  border-radius: 16px;
  color: #ffffff;
  background: #0f172a;
  box-shadow: 0 20px 55px rgba(15, 23, 42, 0.28);
  font-weight: 800;
  opacity: 0;
  transform: translateY(10px);
  transition: opacity 0.18s ease, transform 0.18s ease;
}

.support-toast.is-visible {
  opacity: 1;
  transform: translateY(0);
}

.support-toast.success {
  background: #047857;
}

.support-toast.error {
  background: #b91c1c;
}

@keyframes supportNewPulse {
  0% {
    transform: translateY(0);
    background: #ffffff;
  }

  45% {
    transform: translateY(-2px);
    background: #fffbeb;
  }

  100% {
    transform: translateY(0);
    background: #ffffff;
  }
}

@media (max-width: 900px) {
  .support-admin-toolbar {
    align-items: stretch;
    flex-direction: column;
  }

  .support-admin-shell {
    grid-template-columns: 1fr;
  }

  .support-message {
    max-width: 100%;
  }

  .support-reply-footer {
    align-items: stretch;
    flex-direction: column;
  }

  .support-reply-actions {
    justify-content: flex-end;
  }
}


#adminSupportPanel.support-panel-collapsed > :not(.panel-title) {
  display: none !important;
}

.support-panel-toggle {
  border: 0;
  border-radius: 999px;
  padding: 9px 13px;
  background: #e2e8f0;
  color: #334155;
  font-weight: 900;
  cursor: pointer;
}

.support-panel-toggle:hover {
  background: #cbd5e1;
}

.support-sound-toggle {
  border: 1px solid rgba(37, 99, 235, 0.20);
  border-radius: 999px;
  background: #ffffff;
  color: #1e293b;
  padding: 9px 12px;
  font-weight: 900;
  cursor: pointer;
  white-space: nowrap;
}

.support-sound-toggle.is-enabled {
  background: #ecfdf5;
  color: #047857;
  border-color: rgba(16, 185, 129, 0.28);
}


/* Final support panel collapsed look */
#adminSupportPanel.support-panel-collapsed {
  padding: 0;
  overflow: hidden;
}

#adminSupportPanel.support-panel-collapsed .panel-title {
  margin: 0;
  padding: 18px 22px;
  min-height: 54px;
  align-items: center;
  border-radius: 18px;
}

#adminSupportPanel.support-panel-collapsed .panel-title h2 {
  margin: 0;
}

#adminSupportPanel.support-panel-collapsed .panel-title p {
  display: none;
}

#adminSupportPanel.support-panel-collapsed > :not(.panel-title) {
  display: none !important;
}

#adminSupportPanel .panel-title {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
}

#adminSupportPanel .panel-title > div {
  min-width: 0;
}

.support-panel-toggle {
  margin-left: auto;
  width: 34px;
  height: 34px;
  min-width: 34px;
  border: 0;
  border-radius: 999px;
  padding: 0;
  background: #eef2ff;
  color: #2563eb;
  font-weight: 950;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  display: inline-grid;
  place-items: center;
}

.support-panel-toggle:hover {
  background: #dbeafe;
}

.support-sound-toggle.is-enabled {
  background: #ecfdf5;
  color: #047857;
  border-color: rgba(16, 185, 129, 0.28);
}


/* Support accordion final alignment */
#adminSupportPanel {
  overflow: hidden;
}

#adminSupportPanel .panel-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  cursor: pointer;
  user-select: none;
}

#adminSupportPanel .panel-title > div {
  min-width: 0;
}

#adminSupportPanel.support-panel-collapsed {
  padding: 0;
}

#adminSupportPanel.support-panel-collapsed .panel-title {
  margin: 0;
  padding: 18px 22px;
  min-height: 54px;
  border-radius: 18px;
}

#adminSupportPanel.support-panel-collapsed .panel-title h2 {
  margin: 0;
}

#adminSupportPanel.support-panel-collapsed .panel-title p {
  display: none;
}

#adminSupportPanel.support-panel-collapsed > :not(.panel-title) {
  display: none !important;
}

#adminSupportPanel .support-panel-toggle {
  margin-left: auto;
  width: 30px;
  height: 30px;
  min-width: 30px;
  border: 0;
  border-radius: 999px;
  padding: 0;
  background: #eef2ff;
  color: #2563eb;
  font-weight: 950;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  display: inline-grid;
  place-items: center;
}

#adminSupportPanel .support-panel-toggle:hover {
  background: #dbeafe;
}

.support-sound-toggle.is-enabled {
  background: #ecfdf5;
  color: #047857;
  border-color: rgba(16, 185, 129, 0.28);
}

/* Match support panel to the main admin accordion style */
#adminSupportPanel {
  border-radius: 18px;
  transition:
    border-color 0.16s ease,
    box-shadow 0.16s ease,
    background 0.16s ease;
}

#adminSupportPanel.support-panel-collapsed {
  padding: 0;
  border: 1px solid transparent;
  background: #ffffff;
  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.04);
}

#adminSupportPanel.support-panel-collapsed .panel-title {
  min-height: 54px;
  padding: 18px 22px;
  margin: 0;
  border-radius: 18px;
  background: #ffffff;
  border-bottom: 0;
}

#adminSupportPanel:not(.support-panel-collapsed) {
  padding: 0;
  border: 1px solid #93c5fd;
  background: #ffffff;
  box-shadow:
    0 0 0 1px rgba(59, 130, 246, 0.10),
    0 18px 45px rgba(37, 99, 235, 0.08);
}

#adminSupportPanel:not(.support-panel-collapsed) .panel-title {
  min-height: 54px;
  padding: 18px 22px;
  margin: 0;
  border-radius: 18px 18px 0 0;
  background: #eff6ff;
  border-bottom: 1px solid #bfdbfe;
}

#adminSupportPanel:not(.support-panel-collapsed) .support-admin-toolbar {
  margin: 16px 14px 14px;
}

#adminSupportPanel:not(.support-panel-collapsed) .support-admin-shell {
  margin: 0 14px 14px;
}

#adminSupportPanel .panel-title h2 {
  margin: 0;
}

#adminSupportPanel .panel-title p {
  margin-top: 6px;
}

#adminSupportPanel.support-panel-collapsed .panel-title p {
  display: none;
}

#adminSupportPanel .support-panel-toggle {
  margin-left: auto;
  width: 30px;
  height: 30px;
  min-width: 30px;
  border: 0;
  border-radius: 999px;
  padding: 0;
  background: #eef2ff;
  color: #2563eb;
  font-weight: 950;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  display: inline-grid;
  place-items: center;
  align-self: center;
}

#adminSupportPanel:not(.support-panel-collapsed) .support-panel-toggle {
  background: #dbeafe;
}

#adminSupportPanel .support-panel-toggle:hover {
  background: #bfdbfe;
}

#adminSupportPanel.support-panel-collapsed > :not(.panel-title) {
  display: none !important;
}

/* Support real layout fix: 800px, left full height, chat messages scroll, reply visible */
#adminSupportPanel:not(.support-panel-collapsed) {
  padding: 0;
  border: 1px solid #93c5fd;
  background: #ffffff;
  box-shadow:
    0 0 0 1px rgba(59, 130, 246, 0.10),
    0 18px 45px rgba(37, 99, 235, 0.08);
}

#adminSupportPanel:not(.support-panel-collapsed) .panel-title {
  min-height: 54px;
  padding: 16px 22px;
  margin: 0;
  border-radius: 18px 18px 0 0;
  background: #eff6ff;
  border-bottom: 1px solid #bfdbfe;
}

#adminSupportPanel:not(.support-panel-collapsed) .panel-title p {
  display: none;
}

#adminSupportPanel:not(.support-panel-collapsed) .support-admin-toolbar {
  margin: 12px 14px 10px;
}

#adminSupportPanel:not(.support-panel-collapsed) .support-admin-shell {
  height: 800px;
  min-height: 800px;
  max-height: 800px;
  margin: 0 14px 14px;
  overflow: hidden;
  display: grid;
  grid-template-columns: 340px minmax(0, 1fr);
  gap: 14px;
  align-items: stretch;
  background: #ffffff;
}

/* Левая колонка тикетов — на всю высоту */
#adminSupportPanel .support-ticket-list,
#adminSupportPanel #adminSupportTickets {
  height: 100% !important;
  min-height: 0 !important;
  max-height: 100% !important;
  overflow-y: auto !important;
  overflow-x: hidden !important;
  align-self: stretch;
  background: #ffffff !important;
  border: 1px solid #e2e8f0;
  border-radius: 16px;
  padding: 10px;
  box-sizing: border-box;
}

/* Карточки тикетов — ровные */
#adminSupportPanel .support-ticket-card {
  width: 100%;
  min-height: auto;
  box-sizing: border-box;
  background: #ffffff !important;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
  box-shadow: none !important;
  margin: 0 0 10px 0;
  padding: 12px 14px;
  overflow: hidden;
  text-align: left;
}

#adminSupportPanel .support-ticket-card.is-active {
  background: #eff6ff !important;
  border-color: #60a5fa !important;
  box-shadow: 0 8px 20px rgba(37, 99, 235, 0.10) !important;
}

#adminSupportPanel .support-ticket-card * {
  max-width: 100%;
  overflow-wrap: anywhere;
}

/* Правая колонка чата */
#adminSupportPanel #adminSupportChat,
#adminSupportPanel .support-ticket-detail {
  height: 100% !important;
  min-height: 0 !important;
  max-height: 100% !important;
  overflow: hidden !important;
  background: #ffffff !important;
  border: 1px solid #e2e8f0;
  border-radius: 16px;
  padding: 16px;
  display: flex !important;
  flex-direction: column !important;
  box-sizing: border-box;
}

/* Верх тикета закреплён */
#adminSupportPanel .support-chat-head {
  flex: 0 0 auto;
  margin-bottom: 12px;
}

#adminSupportPanel #adminSupportActionConfirm {
  flex: 0 0 auto;
}

/* Реальный блок сообщений из JS: support-chat-messages */
#adminSupportPanel .support-chat-messages,
#adminSupportPanel #adminSupportMessages {
  flex: 1 1 auto !important;
  min-height: 0 !important;
  max-height: none !important;
  overflow-y: auto !important;
  overflow-x: hidden !important;
  padding-right: 8px;
  margin: 0 0 12px 0;
  scroll-behavior: smooth;
  border-radius: 14px;
}

/* Сообщения */
#adminSupportPanel .support-message {
  max-width: 88%;
  box-sizing: border-box;
}

#adminSupportPanel .support-message.in {
  margin-right: auto;
}

#adminSupportPanel .support-message.out {
  margin-left: auto;
}

/* Форма ответа всегда видна снизу в открытом тикете */
#adminSupportPanel .support-reply-box {
  flex: 0 0 auto !important;
  margin-top: auto !important;
  background: #ffffff;
  border-top: 1px solid #e2e8f0;
  padding-top: 12px;
  display: block;
}

#adminSupportPanel .support-reply-textarea {
  width: 100%;
  box-sizing: border-box;
  min-height: 86px;
  max-height: 160px;
  resize: vertical;
}

/* Пустые состояния */
#adminSupportPanel .support-empty {
  min-height: 0 !important;
  height: auto !important;
  color: #64748b;
  background: #ffffff !important;
}

/* Скроллы внутри поддержки */
#adminSupportPanel .support-ticket-list::-webkit-scrollbar,
#adminSupportPanel #adminSupportTickets::-webkit-scrollbar,
#adminSupportPanel .support-chat-messages::-webkit-scrollbar,
#adminSupportPanel #adminSupportMessages::-webkit-scrollbar {
  width: 8px;
}

#adminSupportPanel .support-ticket-list::-webkit-scrollbar-thumb,
#adminSupportPanel #adminSupportTickets::-webkit-scrollbar-thumb,
#adminSupportPanel .support-chat-messages::-webkit-scrollbar-thumb,
#adminSupportPanel #adminSupportMessages::-webkit-scrollbar-thumb {
  background: #cbd5e1;
  border-radius: 999px;
}

#adminSupportPanel .support-ticket-list::-webkit-scrollbar-track,
#adminSupportPanel #adminSupportTickets::-webkit-scrollbar-track,
#adminSupportPanel .support-chat-messages::-webkit-scrollbar-track,
#adminSupportPanel #adminSupportMessages::-webkit-scrollbar-track {
  background: transparent;
}